Support

OEM/ODM Product and Manufacturing Services Support

OEM/ODM customers seeking product support or manufacturing services support should contact their project manager at Leadman Electronics USA or request a support ticket. The support staff will respond to support tickets within one business day. Note: Service levels may vary depending on the service contract.

Office Hours: Monday – Friday, 9:00AM – 5:30PM US/Pacific
Excluding US holidays
Phone: 1-408-380-4567
Email: support@leadman.com

Request a Support Ticket

* Your Name (required)

* Your Email (required)

* Company Name/Organization Name (required)

  Invoice Number

  Product / Item Number

  Serial Number

* Comment / Description of the problem (required)

RMA Support

Products covered by warranty or service agreement may be returned for RMA service. A RMA number must be issued before the product may be returned to Leadman Electronics USA. Fill out the RMA request form in order to receive a RMA number. The RMA support staff will review the request and reply back to you within one business day.

Office Hours: Monday – Friday, 9:00AM – 5:30PM US/Pacific
Excluding US holidays
Phone: 1-408-380-4567
Email: rma@leadman.com

Return Instructions

Before returning the product, request a RMA number from the RMA support team. Products returned without a RMA number may delay its processing. This checklist will help ensure that the returned item is directed to the correct support team.

  • Include a packing slip with the returned product.
  • Make sure the RMA number is clearly visible on the shipping label and/or packing slip.
  • Ship the product freight prepaid.
  • Pack the product with sufficient cushioning to prevent damage when in transit
  • Keep a record of the tracking number(s)

RMA Request Form

* Your Name (required)

* Your Email (required)

* Company Name/Organization Name (required)

* Invoice Number (required)

* Product / Item Number (required)

* Serial Number (required)

* Reason for Return (required)

* Return Type (required)

* Comment / Description of the problem (required)